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We are pleased to announce that all three of our Vision Source locations will be reopening for service during the week of May 4th, 2020.

During this difficult time, we have made adjustments to our services to ensure the health and safety of your patients, our staff, and our Doctors. Click here to read more.

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Home » News » Why You Shouldn’t Visit the ER for Eye Emergencies During COVID-19

Why You Shouldn’t Visit the ER for Eye Emergencies During COVID-19

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On April 22, the American Optometric Association (AOA) urged patients with emergency eye care needs to get in touch with their local optometrist prior to seeking treatment in hospital emergency rooms. Doing so not only eases the burden on emergency departments but also helps prevent the spread of COVID-19. 

What Is Considered an Eye Emergency?

Most eye-related conditions can be treated in an outpatient optometry office or clinic. Emergency eye care includes, but is not limited to, urgent clinical advice or intervention for eye injuries and conditions that entail a foreign object in the eye, chemical burns, a sudden change in vision, flashes and floaters (which might suggest a retinal detachment), contact lens discomfort, red eyes and any other problems or symptoms that may impact or interfere with daily activities. 

Prioritizing Your Eye Care Needs During COVID-19

During the coronavirus outbreak, we have been going above and beyond to ensure that people are receiving the emergency eye care they need. 

Patients should first contact Vision Source Willowbrook for guidance and potential treatment prior to heading to an overwhelmed hospital emergency room. Joshua Lange, O.D. can assess the level of care the patient needs—whether it's telehealth or urgent care that requires a visit to the eye clinic or, in severe cases, even the emergency room. 

This will ensure that patients get prompt treatment while allowing hospitals to conserve their resources for the current pandemic. In fact, research has shown that treating eye emergencies at eye doctors' offices can potentially divert 1.4 million patients away from emergency rooms per year.

While we have closed our store for routine appointments, Vision Source Willowbrook at Willowbrook continues to provide emergency care for those who need it. We'd like to reassure our patients that we are here to help with anyone’s emergency eye care requirements – for both for new and existing patients.

References:

https://www.visionmonday.com/eyecare/coronavirus-briefing/crisis-response-tactics/article/aoa-cautions-patients-against-avoidable-er-visits-for-primary-eyecare-services-during-covid19-pandemic/

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We are pleased to announce that all three of our Vision Source locations will be reopening for service during the week of May 4th, 2020.

During this difficult time, we have made adjustments to our services to ensure the health and safety of your patients, our staff, and our Doctors.

For the Protection of Our Patients, we have implemented the following procedures in our clinics:

Limited Appointment Scheduling - in order to ensure we are able to properly disinfect and adhere to Social Distancing Guidelines set forth by our local authority.  Certainly, urgent and emergency patients will be prioritized.

Fever Free Environment - Temperatures will be taken upon entering the clinic of all patients, staff, and doctors.  Anyone with 99.5 degrees or higher will be asked to reschedule.  Anyone who is taking a fever-reducing medication such as ibuprofen or acetaminophen will be asked to reschedule once the medication is clear from their system so we can be sure of an accurate temperature reading.

Pre-Screening Questionnaire - We will continue to ask any patient with URI symptoms to reschedule their appointment until they have been asymptomatic for 3 days or have a negative COVID test.

Face Covering - We are requiring everyone entering our clinics to wear some type of facial covering such as a homemade mask, scarf, bandana, or handkerchief.

Wash hands and sanitize - Upon entering the office, everyone will be asked to sanitize their hands.  Additionally, we will request they sanitize their hands before re-entering the business area.

All Vision Source staff with direct patient contact will be required to wear a mask.

Social Distancing - We are limiting the number of patients in our office and are asking, when possible, only the patient enters our clinics for their visit.  Please ask the person with your patient to stay in their car.  We can text them if they need their assistance.

When scheduling patients, we will be:

  1. Asking them if they have been diagnosed with COVID or been in contact with someone who has been diagnosed with COVID.  In those cases, we will postpone seeing the patient unless emergent.
  2. We will ask if they have any current symptoms of COVID.
  3. They will be notified that upon arrival to our office they will have their temperature taken.
  4. We will ask the patients NOT to bring family members with them into the office and we ask patients to wait in the car until they are called inside for their appointment.
  5. We will ask the patient to bring their own mask or face covering.  All of our doctors and any staff who will have direct patient contact will be masked.

Thank you for your support and understanding during these unprecedented times.

Please stay safe and healthy.

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